Privacy Policy

Who we are

This Privacy Policy describes how Moka Wholesale LLC (“we,” “us,” or “our”), operating this website (mokawholesale.com), collects, uses, and stores information when you browse our site, create or use a wholesale account, purchase products, or contact us. By using our website or services, you agree to this policy as updated from time to time.

Information we collect

• Identifiers & account data: Business name, contact name, billing and shipping addresses, phone number, email address, resale permit or tax identifiers you provide when opening or maintaining an account.
• Commercial information: Products viewed or purchased, order history, quantities, and cart contents.
• Technical data: Browser type, device type, approximate region from IP address, referring URL, pages viewed, and timestamps when you use our site.
• Cookies & similar technologies: Session identifiers and settings needed for carts, checkout, security, or site operation, as described below.
• Communications: Messages you send through contact forms, email, or phone when you inquire about orders or products.

We do not collect or retain payment card numbers, card verification codes, or similar payment credentials on our servers. Card information is entered directly with our payment processor (Stripe); see Payments below.

How we use information

We use personal information only for our own business operations, including:

• Operating the website and processing wholesale orders;
• Verifying eligibility for wholesale pricing (e.g., resale permits where applicable);
• Shipping, invoicing, customer service, fraud prevention, and dispute resolution;
• Sending transactional communications (order confirmations, shipping notices, legal notices);
• Improving products, navigation, and site security;
• Complying with law, audits, tax requirements, or lawful requests.

We do not sell your personal information. We do not share personal information with third parties for their own marketing or unrelated purposes.

Payments

Payments are processed by Stripe. Payment card details are collected directly by Stripe when you pay; they are transmitted securely between your browser and Stripe’s systems. We do not receive, store, or retain complete payment card numbers or card security codes on our servers. We may receive limited non-sensitive references from Stripe (such as confirmation of payment or transaction identifiers) needed to fulfill your order.

Cookies

We use cookies and similar technologies that are necessary for sessions, carts, checkout, and security. You may control cookies through your browser settings; disabling certain cookies may limit checkout or account features.

Third parties

We do not sell or share your personal information with third parties for their independent use. We do not provide customer lists or marketing profiles to outside companies. Payment card data is handled solely as described under Payments (directly with Stripe; not retained by us).

If we are legally required to disclose information (for example, in response to a valid subpoena), we will do so only to the extent required by law.

Retention & security

We retain order and account records as needed for operations, tax, warranty, and legal obligations. Technical and organizational measures help protect personal information; no method of transmission over the Internet is completely secure.

Your choices & rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of personal information, or to opt out of certain disclosures. California residents may have additional rights under the CCPA/CPRA; other states may provide similar rights as laws evolve. To exercise rights or ask questions, contact us using the information below. We may verify your identity before fulfilling requests.

Children

Our wholesale services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.

Changes

We may update this Privacy Policy periodically. Continued use of the site after changes constitutes acceptance where permitted by law.